Time to go:

24.11.16 The Midland Hotel / Manchester

020 7940 4835

UK’s biggest independent collections and debt sale conference

Now in its 16th year, the CDSP Conference is one of the biggest events in the collections calendar. With over 200 attendees in 2015, and followed by the hugely successful Collections & Customer Service Awards, this truly is one of the biggest industry gatherings of the year.

Streamed agenda
CDSP will cover two streams focusing on the best practice within UK Collections and European NPL & debt sale opportunities, allowing you to attend the sessions relevant to your job:

  1. UK Collections
    Collections operations, exceeding regulatory requirements and improving customer treatment
  2. European Debt Sale
    Exploring how the debt purchase market is converging across Europe

UK collections efficiencies
Understand how fellow lenders are shaping their collections operations to enhance the customer journey and increase financial efficiencies. You’ll have the chance to meet with our counterparts within the collections industry to benchmark your own efforts and take away new ideas.

Exceed regulatory requirements and enhance the customer journey
Join speakers such as Polly McKenzie, Director of the Money & Mental Health Institute and former Director of Policy for Nick Clegg during his time as Deputy PM, to understand the current essential measures for improving customer treatment.

PLUS hear directly from an affected consumer so you can gain an accurate picture of how the measures you’re putting in place are working in practice.

European NPL and debt sale opportunities – meet the European sellers
With debt sale and purchase transactions becoming more cross border in nature, we’ll be exploring where the deals are taking place and what shape they’re taking. To do this we’re bringing together debt sellers from across Europe to outline the opportunities within their regions and the practicalities of acquiring and servicing the NPL portfolios.

3 keynote panels: Integrated credit risk, role of compliance and collections trends
Benefit from hearing about the three major topics within collections and debt sale:

  1. Achieving integrated credit risk and collections
    How CROs and Heads of Credit Risk are joining the lending and collections functions
  2. The changing role of audit, risk and compliance
    Following a period of regulatory scrutiny, what are the expectations of compliance?
  3. Credit and Collections trends amongst big banks and debt purchasers
    Explore the expected next moves from the big banks


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